Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the platform secure. This policy explains what we gather, how we use it, and the choices you have.

Account securityWallet transaction dataDevice & session logsContact preferencesRetention periods

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DATA PROTECTION

How We Keep Your Information Safe

We encrypt wallet transaction data in transit and at rest, restrict access to account details on a need-to-know basis, and monitor login sessions for unusual patterns. You control your marketing preferences and can request a copy of your data or ask us to delete it where local regulations allow.

Encrypted Transfers

Every bKash, Nagad and Rocket deposit or withdrawal request travels over SSL. Your wallet PIN never reaches our servers; authentication happens on the payment provider's side, and we receive only a transaction reference.

Session Monitoring

We log device fingerprints, IP addresses and login timestamps to spot account takeovers. If we see a login from a new device or location, we may ask for an OTP sent to your registered mobile number before granting access.

Data Retention

We keep account and transaction records for the period required by local regulations, then anonymize or delete them. Marketing logs and session data have shorter retention windows and are purged automatically once they're no longer needed for security or support.

Your Rights

You can request a copy of your data, correct errors in your profile, update your marketing preferences, or ask us to delete your account where local law permits. Contact support with your registered mobile number to start the process.

What This Policy Covers

pk93 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to pk93 and describes how we collect, use, store and protect your personal information when you open an account, deposit via bKash, Nagad or Rocket, place bets on cricket or slots, and interact with support. We gather account registration details including your

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mobile number and wallet identifiers to verify deposits and process withdrawals. Session data such as device type, IP address, browser fingerprint and login timestamps help us detect unusual activity and prevent unauthorized access. We log transaction history so you can review your deposit and withdrawal records
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at any time. We also collect betting and game-play data to comply with local regulations where they apply and to flag patterns that may indicate problem behaviour. Marketing preferences are stored separately so you can opt in or out of promotional messages. We do not sell
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your data to third parties. We share information only with payment processors to complete bKash, Nagad and Rocket transfers, with game providers to load your session balance, and with regulators where local law requires it. Availability of services depends on your local law and eligible regions.
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If you have questions about how your data is handled or want to request access, correction or deletion, contact our support team using the channels below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions and Data Requests

If you want to review the data we hold, update your contact preferences, request deletion where local law permits, or ask how we handle wallet transaction logs, reach us through any of these channels. Our team responds to privacy requests within a few business days.

Team online

Live Chat

Open the chat widget in your account dashboard or from the footer on any page. Privacy and data-access requests go straight to our compliance team during support hours.

Email Support

Send your question or data request to our support inbox. Include your registered mobile number so we can verify your account and respond securely without exposing details over unencrypted channels.

Help Centre

Browse our FAQ section for quick answers about retention periods, cookie use, marketing opt-outs and wallet data logging. For requests that need manual review, use chat or email.

Privacy Policy FAQ

We collect your mobile number, email address, date of birth, and wallet identifiers for bKash, Nagad or Rocket when you register. We also log device type, IP address and session timestamps to secure your account and detect unusual login activity.

Wallet transaction references are encrypted and stored in our secure database. Your wallet PIN never reaches our servers; authentication happens on the payment provider's platform. We keep transaction logs to help you review deposit and withdrawal history in your account.

We share information only with payment processors to complete bKash, Nagad and Rocket transfers, with game providers to load your balance, and with regulators where local law requires it. We do not sell your data to marketers or data brokers.

Yes. Contact our support team via live chat or email with your registered mobile number. We'll verify your identity and send you a report covering account details, transaction history, session logs and marketing preferences within a few business days.

Log in to your account, go to communication preferences, and uncheck the promotional message box. You can also reply STOP to any SMS or click the unsubscribe link in our emails. Support-related messages will still reach you.

We retain account and transaction data for the period required by local regulations, typically a few years after your last activity. Marketing logs and session data have shorter retention periods and are purged automatically once no longer needed for security or compliance.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoPk93 Banking

How We Handle Your Information

How We Keep Your Information Safe

Encrypted Transfers

Session Monitoring

Data Retention

Your Rights

Privacy Questions and Data Requests

Live Chat

Email Support

Help Centre

Privacy Policy FAQ

01 What personal information does pk93 collect when I open an account?

02 How is my bKash, Nagad or Rocket transaction data stored?

03 Does pk93 share my data with third parties?

04 Can I request a copy of the data pk93 holds about me?

05 How do I opt out of promotional messages from pk93?

06 How long does pk93 keep my account and transaction records?

Privacy Policy

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